9-step guide to hiring a plumber

As a homeowner, at some point will need to call in a contractor to deal with a plumbing problem.

Some of the jobs you may need help with are replacing your hot-water heater, putting in new pipes, unblocking a drain or fitting new taps.

Building a relationship with a good local plumber will certainly prove useful if you have an emergency water leak.

So we’ve put together a few simple steps to help you find the right contractor.

Compare quotes

When seeking a quote, be clear on what you need. You can’t obtain comparable quotes if each plumber is asked to price a slightly different job. Always get a minimum of three quotes.

Prices will differ

There’s no set price for plumbing work. A plumber will charge what they think is reasonable for the work requested, so don’t expect identical pricing.

Bargain hunter?

Should you accept the lowest price? That depends. The cheapest isn’t necessarily the best. Arguably, you’re best served by hiring the individual who listened to your issues, asked questions and communicated their solutions clearly.

Check qualifications

Ask for each plumber’s licence number. They may have a photo ID stating the type of work they’re permitted to carry out. 

Avoid cowboys

An unlicensed plumber is often called a cowboy: avoid them at all costs. If you take the risk, there’s a much greater likelihood you’ll have problems, and your insurance company will show zero leniency. Run an online check of each plumber’s licence number to validate it.

Insurance cover

A licence isn’t the end of the paperwork. Plumbers must hold appropriate insurance cover, too. Ask for details of their public liability insurance that will cover any breakages, accidents or injuries on your property.

Skill set

Did you know that not all plumbers are equal? Here’s the deal: Some can work on gas supply, and others will be qualified in handling drainage and roof plumbing issues. These tasks are all separate skills above and beyond traditional home plumbing.

Industry members

Masters of plumbing are voluntary members of the Master Plumbers Association. This doesn’t make them a master of their craft beyond any other qualified plumber. But it shows a commitment to their trade.

Weekend rates

Many plumbers work hard and will take on routine jobs on weekends. If they offer to attend your non-urgent job on a Sunday, check they’re not going to charge weekend rates.